Warranty Policy

Last updated: October 13, 2026

At Rossanti, we are committed to providing quality footwear and helpful customer service.

Products purchased directly from rossanti.com come with a one-year commercial warranty against defects in materials and workmanship, starting from the date of purchase.

This warranty is additional to your statutory consumer rights and does not replace or reduce them.

1. Warranty Coverage

This warranty covers defects in materials or workmanship that arise during normal use and appropriate care within the warranty period.

For eligible claims, Rossanti will arrange a repair or replacement of the defective product or affected component at no charge.

If repair or replacement is unavailable or cannot provide an appropriate remedy, we will discuss an alternative resolution consistent with your rights under applicable law.

2. What Is Not Covered

This commercial warranty does not cover:

  • Normal wear and tear, including ordinary sole wear, surface scuffing, and creasing from use.

  • Damage caused by misuse, accidents, negligence, or improper care.

  • Damage caused by unauthorised alterations or repairs.

  • Damage from cleaning products or exposure conditions unsuitable for the footwear’s materials.

  • Lost or stolen products.

  • Fit or style preferences where the product was correctly supplied and matches its description.

Natural variations in leather grain or texture do not automatically constitute a defect. However, products must still meet their advertised description and applicable quality requirements.

An exclusion applies only where the issue results from the excluded cause. Normal use does not automatically invalidate a claim for a manufacturing defect.

For sizing concerns or standard returns, please review our Return & Refund Policy.

3. How to Make a Warranty Claim

Contact us

Email arrosy296@gmail.com with:

  • Your order number or other proof of purchase.

  • The product name and size.

  • A detailed description of the issue.

  • Relevant photographs or videos, where available.

  • Your current contact details.

Assessment

Our team will review the information and may request further details or a product inspection to determine the cause of the issue.

Please contact us before returning the product. We will provide the correct return address and shipping instructions if an inspection is necessary.

Repair or replacement

For a confirmed covered defect, we will arrange an appropriate repair or replacement without charging for the remedy.

We will arrange or reimburse reasonable necessary return shipping and cover delivery of the repaired or replacement product back to you. Please agree on the shipping arrangements with us before paying for postage.

4. Processing Time

Warranty claims are typically assessed and processed within 10 business days after we receive the product requested for inspection.

Repair, replacement, and delivery may require additional time depending on the issue and product availability. We will provide an estimate and notify you of significant delays.

Any remedy must also meet the requirements of applicable consumer law.

5. Warranty Conditions and Consumer Rights

This commercial warranty applies to purchases made directly through rossanti.com. It is available to the original purchaser and is non-transferable, except where applicable law requires otherwise.

The one-year commercial warranty period does not determine the duration of any statutory rights you may have.

Nothing in this policy excludes or limits legally required remedies for defective, misdescribed, or incorrectly supplied goods, or any other rights that cannot lawfully be excluded.

6. Contact Us

For warranty enquiries or assistance, contact Rossanti:

Website: rossanti.com
Email: arrosy296@gmail.com
WhatsApp: +86 15363429612
Contact address: FLAT/RM 511, 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUN TONG, KL, HONG KONG

Please contact us for return instructions before sending any product to this address.