Refund policy

RETURN AND REFUND POLICY
Last updated: August 8, 2026

RETURNS
You may request a return within 30 days of delivery. To be eligible, footwear must be unworn, unused, clean, and returned in its original packaging with any included accessories and proof of purchase. Please try shoes indoors on a clean surface.

STARTING A RETURN
Contact us at arrosy296@gmail.com before sending an item back. Include your order number, the email used at checkout, the reason for the return, and photos if the item is damaged, defective, or incorrect. Returns sent without prior authorization may not be accepted.

RETURN ADDRESS
Rossanti Returns
No. 6, Lane 32, Ezhangtan, Baiyun District
Guangzhou, Guangdong, China
广州市白云区鹅掌坦32巷6号

RETURN SHIPPING
Customers are responsible for return shipping costs for fit issues or changes of mind. If we sent the wrong item, or the item arrived damaged or defective, Rossanti will cover reasonable return shipping costs or provide another appropriate solution.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery and contact us promptly if there is a problem. Include clear photos so we can review the issue and help resolve it.

REFUNDS
We will notify you after receiving and inspecting your return. If approved, the refund will be issued to the original payment method. Please allow 5-10 business days after approval for processing, plus any additional time required by your bank or card provider. Original shipping charges are non-refundable unless the return is due to our error.

CANCELLATIONS
Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has shipped.

NON-RETURNABLE ITEMS
Worn, used, soiled, altered, or customer-damaged footwear, and items missing their original packaging, are not eligible for return unless required by applicable law.

Your rights under applicable consumer law are not affected by this policy.