Privacy Policy

Last updated: October 13, 2026

Rossanti (“we,” “us,” or “our”) respects your privacy and takes the protection of your personal information seriously.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit rossanti.com, purchase our footwear, create an account, subscribe to marketing communications, or contact us by email or WhatsApp. These activities are collectively referred to as the “Services.”

Please read this policy carefully. Where applicable law requires your consent for a particular activity, we will seek that consent separately. Visiting our website does not, by itself, constitute consent to receive marketing messages.

1. Personal Information We Collect

The information we collect depends on how you interact with Rossanti.

Information you provide directly

When you place an order, create an account, request assistance, or subscribe to communications, we may collect:

• Contact information, including your name, email address, and telephone number.

• Shipping and billing addresses.

• Order information, including purchased items, shoe sizes, selected options, payment status, and transaction records.

• Account information and preferences, where account features are available.

• Information you provide in product reviews or other public submissions.

• Customer service communications, including messages, photographs, and information related to sizing, delivery, returns, exchanges, or product concerns.

• Marketing preferences and records of your consent or withdrawal of consent.

Providing some information is necessary to process an order or respond to a request. If you choose not to provide that information, we may be unable to complete the transaction or provide the requested assistance.

Information collected automatically

When you browse our website, we and our service providers may collect:

• Your IP address, device type, operating system, and browser information.

• Pages and products viewed, referring websites, and interactions with our website.

• Shopping cart activity and information about your browsing session.

• Information collected through cookies, pixels, and similar technologies.

Information from service providers

We may receive information from Shopify, payment providers, delivery services, and other providers that help us operate the store. This may include payment confirmations, fraud-prevention information, delivery updates, and information about interactions with our communications.

2. How We Use Your Information

We use personal information to:

• Process payments and fulfil orders.

• Arrange shipping and provide delivery updates.

• Handle returns, exchanges, refunds, and product enquiries.

• Create and manage customer accounts, where available.

• Respond to messages and provide customer support.

• Maintain and improve our website, product selection, and shopping experience.

• Detect and prevent fraud, misuse, and unauthorised transactions.

• Send marketing communications where you have consented or where otherwise permitted by applicable law.

• Understand website usage and measure the performance of our communications and advertising.

• Maintain business records, comply with legal obligations, resolve disputes, and protect our rights.

Where applicable law requires a legal basis for processing, we rely on performing our contract with you, complying with legal obligations, your consent, or our legitimate interests, subject to your rights and the requirements of that law.

3. Shopify and Payment Processing

Our online store is hosted on Shopify, which provides the ecommerce platform used to operate our website and process orders.

Shopify and payment providers process information needed to operate checkout, handle payments, secure transactions, and support the Services. Payment details are handled by the relevant payment provider according to its own privacy and security practices.

Depending on the Shopify features enabled for our store, Shopify may also process information about your interactions with our store and other merchants to provide its consumer services, analytics, personalisation, and advertising features.

For information about Shopify’s processing and the privacy choices available directly through Shopify, please visit:

• Shopify Consumer Privacy Policy

• Shopify Privacy Portal

4. Cookies, Analytics, and Advertising

We use cookies and similar technologies to support website functionality, remember preferences, maintain shopping carts, protect the website, and understand how visitors use our store.

Where enabled, analytics and advertising technologies may also help us measure campaigns, personalise content, and display relevant advertisements on our website or other platforms.

Where required by applicable law, non-essential technologies are subject to your consent.

You can manage cookies through your browser settings and any privacy controls displayed on our website. Disabling certain cookies may affect shopping cart, checkout, or other website functions. Browser settings may not prevent every form of information collection or sharing.

Information about Shopify cookies is available in the Shopify Cookie Policy.

5. Email and WhatsApp Communications

We may use your email address or WhatsApp number to respond to enquiries and communicate about orders, delivery, returns, or other service requests.

Contacting us through WhatsApp does not automatically subscribe you to promotional messages.

If you choose to receive marketing communications, we may use your name, contact details, and stated preferences to send information about Rossanti footwear, new arrivals, promotions, and styling suggestions. We obtain consent where required by applicable law.

You can unsubscribe from marketing emails using the link in the email. To stop promotional WhatsApp messages, send us a message requesting that we stop, or email arrosy296@gmail.com. We will not charge you for opting out.

An opt-out does not prevent necessary communications about an existing order or a request you have made.

When you contact us through WhatsApp, the platform may also process information under its own terms and privacy policy.

6. How We Share Personal Information

We may disclose relevant personal information to:

• Shopify and website service providers that host, maintain, and support our store.

• Payment processors and fraud-prevention providers.

• Fulfilment partners, couriers, and delivery services.

• Customer support, email, and communication service providers.

• Analytics and advertising partners, where those services are used and subject to applicable privacy requirements.

• Professional advisers, authorities, or other parties where necessary to meet legal obligations, resolve disputes, or protect our business and customers.

Service providers receive information relevant to the services they perform. Some providers, including payment providers and platforms, may also process information for their own purposes as described in their privacy policies.

We may disclose information at your request or with your consent. Information may also be transferred as part of a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

Certain advertising-related disclosures may be considered a “sale,” “sharing,” or “targeted advertising” under some privacy laws, even when no payment is received. Where these laws apply, you may request to opt out through available website privacy controls or by contacting us.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy.

Retention periods depend on factors such as order management, customer support, legal and accounting requirements, fraud prevention, and dispute resolution.

When information is no longer needed, we will delete it, anonymise it, or retain it only where legally required. We may retain limited records of marketing opt-outs so that we can continue to respect your preferences.

8. Information Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, misuse, loss, alteration, and disclosure.

No method of internet transmission or electronic storage is completely secure. Please protect your account credentials and avoid sending passwords, full payment card details, or other unnecessary sensitive information by email or WhatsApp.

9. International Data Transfers

Our business contact address is in Hong Kong. Shopify and other service providers may process or store information in other countries.

As a result, your personal information may be transferred outside your country of residence. Where required by applicable law, we use appropriate safeguards for these transfers, such as recognised contractual protections or other permitted transfer mechanisms.

10. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your information, subject to applicable exceptions.

• Obtain a copy of your information or request its transfer.

• Object to or restrict certain processing.

• Withdraw consent where processing relies on consent.

• Opt out of direct marketing or certain advertising-related data uses.

• Appeal a decision about a privacy request or complain to a relevant data protection authority.

To make a request, email arrosy296@gmail.com. Please describe your request and provide enough information for us to identify the relevant records.

We may need to verify your identity before responding. If an authorised representative submits a request, we may require evidence of their authority. We will respond within the time required by applicable law and will not unlawfully discriminate against you for exercising your rights.

11. Children’s Privacy

Our store is intended for a general adult shopping audience and is not directed at children. We do not knowingly collect personal information from children in circumstances requiring parental consent without obtaining that consent.

If you believe a child has provided personal information to us improperly, please contact us so that we can investigate and take appropriate action.

12. Reviews and Third-Party Links

If you submit a review or other content for public display, the information included in that submission may be visible to others. Please avoid including personal information that you do not want made public.

Our website may link to third-party websites or platforms. Their information practices are governed by their own policies. Please review those policies before providing personal information.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes to our operations, services, or legal requirements.

The updated version will be posted on this page with a revised “Last updated” date. Where required, we will provide additional notice or obtain consent.

14. Contact Us

For questions about this Privacy Policy, privacy requests, or concerns about how we handle your information, please contact Rossanti:

Website: rossanti.com
Email: arrosy296@gmail.com
WhatsApp: +86 15363429612
Contact address: FLAT/RM 511, 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUN TONG, KL

Please use the email address above for personal information access and correction requests.