Terms of Service

Last updated: October 13, 2026

1. Overview

These Terms of Service (“Terms”) apply to rossanti.com (the “Site”) and govern your use of our website and purchases made through our online store.

In these Terms, “Rossanti,” “we,” “us,” and “our” refer to the business operating the Site under the Rossanti brand.

Please read these Terms before using the Site or placing an order. By using the Site or completing a purchase, you agree to these Terms and the relevant policies identified below:

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

Nothing in these Terms excludes or limits consumer rights that cannot lawfully be excluded or limited.

Our online store is hosted on Shopify, which provides the ecommerce platform used to operate the Site.

2. Eligibility and Lawful Use

To place an order, you must be legally able to enter into a binding contract under the laws applicable to you. If you are under the applicable age of majority, a parent or legal guardian must make the purchase on your behalf.

You agree to provide accurate and current information and to use the Site only for lawful purposes.

You must not:

• Use stolen payment information or impersonate another person.

• Submit fraudulent orders, claims, reviews, or other information.

• Upload malicious software or interfere with website security.

• Attempt to access accounts or information without authorisation.

• Collect other users’ personal information unlawfully.

• Infringe intellectual property rights.

• Use the Site to harass, threaten, or harm others.

We may restrict access where reasonably necessary to address misuse, security risks, or violations of these Terms, subject to applicable law.

3. Accounts and Customer Information

If you create an account, you are responsible for keeping your login credentials secure and ensuring that your account information remains accurate.

Please contact us promptly if you suspect unauthorised access.

For orders, you must provide a complete and accurate delivery address, email address, and any other information needed to process the purchase. If you discover an error, contact us as soon as possible. Changes may not be possible once an order has entered fulfilment or been dispatched.

4. Product Descriptions, Materials, and Sizing

We aim to present our footwear accurately through product descriptions, photographs, material information, and sizing guidance.

Colours may appear different depending on lighting, photography, and screen settings. Fit may vary between styles, so please review the size guide and any product-specific sizing notes before ordering. Contact us if you need assistance.

For products described as containing natural leather, variations in grain, texture, or colour may occur. Such variations do not automatically indicate a defect, but products must still meet their advertised description and applicable quality requirements.

Please refer to each product page for its specific materials and features. A material description for one product does not apply to every product sold by Rossanti.

We may update product information and availability. Updates do not remove the rights or product representations that applied when an order was accepted.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected items.

An automated order confirmation acknowledges receipt of your order. Unless we expressly confirm acceptance earlier, your order is accepted when we send a dispatch confirmation.

Before acceptance, we may decline or cancel an order for a legitimate reason, including:

• Unavailable stock.

• An obvious pricing or product information error.

• Unsuccessful payment.

• Reasonable concerns about fraud or unauthorised activity.

• An address or destination we cannot serve.

• A violation of clearly disclosed purchase restrictions.

If we decline or cancel an order for which payment has been collected, we will notify you and arrange a refund for the cancelled items and any related charges that are refundable under applicable law.

After acceptance, any cancellation or change will be handled in accordance with applicable law and the rights established by the order.

6. Prices, Payments, and Promotions

Prices are displayed in the currency indicated on the Site or at checkout. The checkout will show the charges collected by Rossanti, including applicable shipping charges and taxes, before you complete your purchase.

Prices may change for future purchases. A later price change does not alter the agreed price of an accepted order.

Payments are processed by the payment providers available at checkout. By paying, you confirm that you are authorised to use the selected payment method.

If a material pricing error affects an order before acceptance, we will contact you to explain the correction or cancel the affected order and refund any payment collected. We will not charge an additional amount without your agreement.

Promotions and discount codes may have conditions such as expiry dates, minimum spending requirements, product exclusions, or usage limits. These conditions will be stated with the offer.

We may suspend a promotion to address fraud or technical errors, while respecting valid accepted orders and applicable consumer rights.

7. Shipping, Delivery, and Customs

Available shipping destinations, charges, processing information, and estimated delivery times are set out in our Shipping Policy and any relevant checkout information.

Delivery estimates may be affected by carrier operations, customs processing, weather, or other circumstances. Where we become aware of a significant delay, we will provide available updates and explain the options required by applicable law.

For international orders, import duties, taxes, or customs charges may be payable to local authorities or the carrier unless the checkout expressly states that they are included. These charges are separate from amounts collected by Rossanti.

If a parcel is missing, damaged, or incorrectly delivered, contact us so that we can investigate and assist. Our responsibility for an order does not automatically end when the parcel is handed to a carrier; applicable law determines the parties’ rights and responsibilities.

8. Order Changes and Cancellations

If you wish to change or cancel an order, contact us promptly with your order number.

We will check whether the request can be accommodated. Orders that have already been processed or dispatched may need to be handled through the return process.

This does not affect any cancellation or withdrawal rights available under applicable law.

9. Returns, Exchanges, and Refunds

Please review our Return & Refund Policy for return eligibility, time limits, item condition requirements, procedures, and any applicable costs.

Before sending an item back, contact us to obtain the appropriate instructions and return address.

To help preserve the condition of footwear while checking the fit, try it on indoors on a clean surface and retain the packaging.

Refunds will be handled according to the published policy and applicable law. Payment providers may require additional processing time after a refund is issued.

Conditions applying to voluntary change-of-mind returns do not remove statutory rights relating to defective, misdescribed, or incorrectly supplied products.

10. Incorrect, Damaged, or Defective Products

If you receive the wrong item or believe a product is damaged or defective, contact us promptly at arrosy296@gmail.com.

Please provide your order number, a description of the issue, and photographs where reasonably available. We may request additional information or an inspection to assess the problem.

Where a problem is confirmed, we will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances and your legal rights, this may include a repair, replacement, refund, or another agreed resolution.

An item is not automatically ineligible for a defect claim simply because the problem became apparent after normal use.

Damage caused by misuse, unauthorised alterations, or failure to follow appropriate care instructions may be treated differently from a manufacturing defect.

11. Footwear Care and Intended Use

Please follow the care guidance provided with the product or on its product page.

Use footwear appropriately for its stated purpose. Avoid cleaning methods, chemicals, or exposure conditions unsuitable for the product’s materials.

Ordinary wear, sole abrasion, creasing, and changes resulting from use may occur over time. Whether a particular issue constitutes a defect depends on the product description, expected performance, circumstances, and applicable law.

Unless expressly stated on the product page, footwear should not be assumed to provide certified safety, waterproofing, medical, or specialist protective performance.

12. Intellectual Property

Site content, including branding, text, photographs, graphics, and design elements, is owned by Rossanti or the relevant rights holders.

You may browse the Site and retain copies of order and policy information for personal use.

You may not reproduce or commercially exploit protected content without permission, except where permitted by law. These Terms do not restrict lawful quotation, criticism, reviews, or other permitted uses.

13. Reviews and Submitted Content

If you submit a review or other content for publication, you confirm that you have the necessary rights to submit it and that it does not unlawfully infringe another person’s rights.

You retain ownership of your content. By submitting it for public display, you grant us a non-exclusive permission to display, reproduce, and format it as reasonably necessary to publish it through the relevant review or website feature.

We may remove unlawful content, spam, personal information, or material that violates these Terms. We do not remove a review solely because it expresses a negative opinion.

Sending us a private customer service message or photograph does not automatically authorise its use in advertising. Where separate permission is needed for marketing use, we will request it.

14. Third-Party Services and Privacy

The Site may include third-party payment tools, tracking features, or links to external websites. Those providers may have their own terms and privacy policies, which you should review where relevant.

The involvement of a third-party provider does not remove responsibilities Rossanti owes to you under applicable law.

Our handling of personal information is described in our Privacy Policy.

Email or WhatsApp communications about an order or support request do not automatically subscribe you to marketing messages. Marketing consent and opt-out choices are handled as described in that policy.

15. Website Availability and Liability

We take reasonable steps to maintain the Site, but uninterrupted or error-free access cannot be guaranteed. Temporary interruptions may occur for maintenance, security, or technical reasons.

To the extent permitted by applicable law, we are not responsible for losses that were not reasonably foreseeable when the relevant contract was formed, or business losses arising from purchases made for personal consumer use.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

These Terms do not exclude mandatory product quality obligations, statutory remedies, or other consumer protections.

16. Events Outside Our Reasonable Control

Events outside our reasonable control may affect performance, including natural disasters, government restrictions, transport disruption, or major infrastructure failures.

If such an event affects your order, we will take reasonable steps to notify you and reduce the impact.

This provision does not remove your legal rights to cancellation, reimbursement, or other remedies where a delay or failure entitles you to them.

17. Suspension, Changes, and General Terms

We may suspend an account or restrict Site access where reasonably necessary to address a serious breach of these Terms, unlawful activity, or a security risk.

Suspension does not automatically cancel accepted orders or remove existing refund, warranty, or consumer rights.

We may update these Terms and publish the revised version with a new “Last updated” date. Revised Terms generally apply to future use and purchases. The Terms applicable when an order was accepted continue to govern that order unless a lawful change is agreed.

If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not waive the right to enforce it later.

These Terms, the relevant policies, and the product and order information forming part of your purchase constitute the agreement for that purchase. They do not exclude binding representations or rights protected by law.

18. Applicable Law and Disputes

Applicable law determines the governing law and available dispute procedures for your transaction with Rossanti.

Nothing in these Terms deprives you of mandatory consumer protections available under the laws that apply to your purchase, or prevents you from seeking a remedy through a competent court or consumer authority.

If you have a complaint, please contact us first with your order number and the details of the issue so that we can attempt to resolve it fairly.

19. Contact Information

For questions about these Terms, orders, or customer service, contact Rossanti:

Website: rossanti.com
Email: arrosy296@gmail.com
WhatsApp: +86 15363429612
Contact address: FLAT/RM 511, 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUN TONG, KL, HONG KONG

Please contact us before returning a product so that we can provide the correct return instructions.