Shipping Policy

Last updated: October 13, 2026

At Rossanti, we aim to provide clear shipping information and support throughout your order’s journey. This policy explains shipping availability, processing times, estimated delivery times, tracking, and how we handle delivery issues.

1. Shipping Destinations

We ship to countries and regions supported by our online store.

Available destinations and shipping options are displayed at checkout. If your country or region is unavailable, or no shipping option appears for your address, we are currently unable to deliver there.

Shipping availability may change as we update our delivery coverage. Please contact us before ordering if you are unsure whether we can serve your address.

2. Order Processing

Orders are typically processed within 3–5 business days after payment confirmation.

Processing includes preparing, checking, and packing your footwear before handing the parcel to the delivery provider.

Business days are Monday through Friday, excluding public holidays observed by the relevant fulfilment operation. Orders placed on weekends or public holidays normally begin processing on the next available business day.

During promotions, peak seasons, or unexpected operational disruptions, processing may take longer. If we expect to miss the stated dispatch timeframe, we will notify you and provide an updated estimate. Where required by applicable law, we will offer you the choice to accept the delay or cancel the affected order for a refund.

3. Estimated Delivery Times

Standard delivery typically takes 7–15 business days after dispatch.

Processing time and transit time are separate:

Stage Estimated Time
Order processing 3–5 business days
Transit after dispatch 7–15 business days
Estimated total time 10–20 business days

These are estimates rather than guaranteed arrival dates. Any product-specific or shipping-method estimate clearly stated before purchase applies to that order.

Delivery may be affected by destination, customs clearance, local holidays, weather, transportation disruption, or carrier operations. If an order is significantly delayed, please contact us for assistance.

4. Shipping Fees

Available shipping methods and their charges are displayed at checkout before you complete your purchase.

If your order qualifies for free shipping, the eligible shipping option will be shown at checkout. Any minimum purchase requirement, destination restriction, or promotional condition will be stated with the offer.

Import duties and other charges imposed by destination authorities may be separate from the shipping fee.

5. Delivery Providers

We work with courier and postal service providers according to the destination, parcel requirements, and available shipping services.

The carrier used may vary between orders. Unless a specific service is expressly offered, we cannot guarantee that a particular carrier will be used.

6. Order Tracking

After dispatch, we will send a shipping confirmation email with tracking information where available.

Tracking may take 24–48 hours to become active, and some carriers or routes may require longer. Updates may also be delayed between transit locations.

You can follow the tracking link in your shipping email or use the carrier’s website. If tracking remains inactive or unchanged for an unusual period, contact us with your order number.

7. Delivery Addresses and Order Changes

Please check that your shipping address, recipient name, contact details, and any required apartment or unit number are complete and accurate.

If you notice an error, contact us promptly at arrosy296@gmail.com. We will check whether the information can be corrected before dispatch. Changes may not be possible once an order has entered fulfilment or been shipped.

Address errors can cause delays, failed delivery, or a parcel being returned. If an additional delivery charge is needed because of customer-provided incorrect information, we will explain the charge before arranging reshipment.

This does not limit your rights where an error was caused by Rossanti or its service providers.

8. Customs, Duties, and Taxes

International shipments may be subject to import duties, taxes, customs fees, or brokerage charges.

Unless checkout expressly states that these charges are included or collected by Rossanti, charges imposed by destination authorities are payable by the recipient.

Customs procedures may affect delivery times. Please review your destination’s import requirements before ordering, and respond promptly to any legitimate customs or carrier requests.

We will assist with available shipment information where reasonably possible.

9. Delayed or Lost Parcels

If your parcel has not arrived within a reasonable period after its estimated delivery date, or tracking suggests a problem, contact us with your order number and tracking details.

We will review the shipment and work with the carrier where appropriate. If the parcel is confirmed lost in transit, we will arrange a replacement or refund as appropriate to the circumstances and your rights under applicable law.

Handing a parcel to a carrier does not automatically end our responsibility for your order. Applicable law determines responsibility for delivery and the remedies available to you.

10. Parcels Marked as Delivered

If tracking shows delivery but you cannot locate the parcel, please check:

  • Your usual delivery location and any designated safe place.

  • Household members who may have accepted it.

  • Building reception, a mailroom, or property management.

  • Neighbours who may have received it on your behalf.

If it is still missing, contact us promptly. We will review available delivery evidence and assist with an investigation.

A tracking status alone does not automatically determine the outcome of a missing-parcel claim. We will consider the circumstances and applicable consumer rights.

11. Damaged Parcels or Incorrect Items

If your parcel or footwear arrives damaged, or you receive the wrong item, contact us as soon as possible, preferably within 7 days of delivery.

Please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected item.

  • Photographs of the outer packaging and shipping label, where available.

Please retain the item and packaging while we review the issue. We will provide an appropriate remedy in accordance with applicable law and our Return & Refund Policy.

The requested reporting period helps us investigate promptly; it does not remove statutory rights or automatically prevent a valid claim made later.

12. Failed Delivery, Refused Parcels, and Uncollected Orders

A parcel may be returned if an address is incomplete, delivery attempts are unsuccessful, collection deadlines are missed, or delivery is refused.

If this occurs, contact us so that we can review the available options. Any proposed reshipping charge will be explained before you agree to reshipment.

Refunds and any permitted deductions will be handled according to the circumstances, disclosed policies, and applicable law. A returned or refused parcel does not automatically mean that the entire purchase price is forfeited.

If you wish to cancel or return an order, contact us rather than relying solely on refusing delivery.

13. Returns and Exchanges

For return eligibility, deadlines, item condition requirements, refunds, and exchanges, please review our Return & Refund Policy.

Contact us before sending a product back. We will provide the appropriate return instructions and return address.

Our business contact address is not automatically the correct address for returning your parcel.

14. Policy Updates

We may update this Shipping Policy to reflect changes in delivery coverage, logistics, or operating practices.

The updated version will be published here with a revised date. Changes generally apply to future orders and do not remove the delivery commitments or legal rights applicable to an existing purchase.

15. Contact Us

For questions about shipping, tracking, or delivery issues, contact Rossanti:

Website: rossanti.com
Email: arrosy296@gmail.com
WhatsApp: +86 15363429612
Contact address: FLAT/RM 511, 5/F, MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUN TONG, KL, HONG KONG

Please include your order number when contacting us about a shipment.