Frequently Asked Questions

1. Where do you ship?

Rossanti ships to countries and regions supported by our online store. Available destinations and shipping options are displayed at checkout.

If no shipping option is available for your address, please contact us before placing an order.

2. How long does delivery take?

Standard delivery typically takes 7–15 business days after dispatch, depending on your destination.

Order processing normally takes an additional 3–5 business days, making the estimated total time 10–20 business days.

Delivery estimates may be affected by customs, public holidays, weather, or carrier delays. Please review our Shipping Policy.

3. Do you process orders on weekends or public holidays?

Orders are normally processed Monday through Friday, excluding public holidays observed by our fulfilment operation.

Orders placed on weekends or public holidays generally begin processing on the next available business day.

4. What is your processing time?

Orders are typically processed within 3–5 business days after payment confirmation.

Processing includes preparing, checking, and packing your footwear. If we expect a significant processing delay, we will contact you with an update.

5. What are your shipping costs?

Shipping options and fees are displayed at checkout before you complete your purchase.

If your order qualifies for free shipping, the eligible option will appear at checkout. Any promotional requirements or destination restrictions will be stated with the offer.

6. Do you accept returns and exchanges?

You may request a return within 30 days of receiving your order.

For standard returns due to fit or personal preference, footwear must be unused, unworn outdoors, and in its original condition. Please try shoes on indoors on a clean surface.

For a different size, colour, or style, our standard process is to return the eligible original item and place a new order. Contact us to check whether a direct exchange can be arranged.

Please review our Return & Refund Policy for conditions and instructions. These conditions do not limit applicable statutory consumer rights.

7. When will I receive my refund?

Approved refunds are normally issued to your original payment method within 7 business days after your return has been received, inspected, and approved.

Your bank or payment provider may require additional time to display the refund.

8. What payment methods do you accept?

Rossanti currently accepts PayPal only. The transaction currency and final total are displayed at checkout. Additional payment methods will appear once available.

Please check the currency and final order total before completing your purchase.

9. Is payment secure?

Payments are processed through Shopify checkout and the payment providers available for your order.

Payment information is handled by the relevant provider using its security measures. Please do not send passwords or full payment card details by email or WhatsApp.

For more information about how personal information is handled, review our Privacy Policy.

10. What if tracking says “delivered” but I have not received my order?

First, check your usual delivery location, household members, building reception, mailroom, and neighbours who may have accepted the parcel.

If you still cannot locate it, contact us promptly at arrosy296@gmail.com or through WhatsApp at +86 15363429612. Include your order number and tracking details so that we can help investigate.

11. How can I track my order?

After dispatch, we will send a shipping confirmation email with a tracking number or link where available.

Use that link to check delivery updates on the carrier’s website. Tracking may take 24–48 hours to become active, although some carriers or routes may take longer.

If you cannot find your shipping email or need tracking assistance, contact us with your order number.

Need more help?

Email: arrosy296@gmail.com
WhatsApp: +86 15363429612